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It is the number of all dealers that answered the customer’s question, over the total number of dealers included in this shop.  A specific answer must be provided to the customer in the first personal email (non-autoresponder) to the customer."},"REGION_DAYSTOAPPT_HELP":{"1":"Days to First Appointment is represented as the number of days until the first service appointment was offered by the service representative. It is the average of every dealer in this region that took part in this Mystery Shop. In the middle of the box is an indicator showing if the score went up or down compared to the previous shop."},"REGION_NAME":{"1":"Region Name"},"REGION_OVERALL_SCORE_HELP":{"1":"Overall score is out of 100 possible points. It is the average of every dealer within the region who took part in this Mystery Shop. 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Please try again later."},"REPORTING":{"1":"Reporting"},"REQUEST_FOR_APPT_BENCHMARK":{"1":"Request For Appt"},"REQUEST_QUOTE":{"1":"Request a Quote"},"REQUIRED":{"1":"Required"},"RESET":{"1":"Reset"},"RESET_SHOP":{"1":"Reset Shop"},"RESPONSE_RATE":{"1":"Response Rate"},"RESPONSE_RATE_BENCHMARK_HELP":{"1":"The benchmark table shows side by side comparisons of the following metrics, including the percent change from the prior shop of the same type where available."},"RESPONSE_RATE_DISTRICT":{"1":"Response Rate is represented as a ratio. It is the number of all dealers within the market that responded to this mystery shop over the total number of dealers included in this mystery shop."},"RESPONSE_RATE_FAIL":{"1":"A response was not received for this shop"},"RESPONSE_RATE_NATIONAL":{"1":"Response Rate is represented as a ratio. It is the number of all dealers that responded to this mystery shop over the total number of dealers included in this mystery shop."},"RESPONSE_RATE_PASS":{"1":"Thank you for responding to this shop"},"RESPONSE_RATE_REGION":{"1":"Response Rate is represented as a ratio. It is the number of all dealers within the region that responded to this mystery shop over the total number of dealers included in this mystery shop."},"RESPONSE_RATE_REGIONAREA":{"1":"Response Rate is represented as a ratio. It is the number of all dealers within the regional area that responded to this mystery shop over the total number of dealers included in this mystery shop."},"RESPONSE_TIME_EMAIL":{"1":"Response Time: Email"},"RESPONSE_TIME_PHONE":{"1":"Response Time: Phone"},"REVERSE_RESULT":{"1":"Reverse Result Text"},"ROLE":{"1":"Role"},"RT_EMAIL":{"1":"RT:Email"},"RT_PHONE":{"1":"RT:Phone"},"SATURDAY":{"1":"Saturday"},"SATURDAY_SHORT":{"1":"Sa"},"SAVE":{"1":"Save"},"SCHEDULED_START_DATE":{"1":"Scheduled Start Date"},"SCORE":{"1":"Score"},"SCORE_CRITERIA_POSSIBLE":{"1":"Scored Criteria Points Possible"},"SCORED_CRITERIA":{"1":"Scored Criteria"},"SCORING_CRITERIA":{"1":"Criteria"},"SEARCH":{"1":"Search"},"SELECT":{"1":"Select"},"SELECT_CATEGORY":{"1":"Select A Category"},"SELECT_CRITERIA":{"1":"Select a Criteria"},"SELECT_CUSTOM_KPI":{"1":"Select a Custom KPI"},"SELECT_DATE_PERIOD":{"1":"Select a Date Period"},"SELECT_DISTRICT":{"1":"Select a Market"},"SELECT_FILES":{"1":"Select Files"},"SELECT_INQUIRY_TYPE":{"1":"Select an Inquiry Type"},"SELECT_LANGUAGE":{"1":"Select a Language"},"SELECT_MONTH":{"1":"Select a Month"},"SELECT_NOTIFICATION_TYPE":{"1":"Select a Type"},"SELECT_QUARTER":{"1":"Select a Quarter"},"SELECT_ROLE":{"1":"Select A Role"},"SELECT_STATE":{"1":"Select a State"},"SELECT_USER":{"1":"Select a User"},"SELECT_YEAR":{"1":"Select a Year"},"SELECTED":{"1":"Selected"},"SELECTED_DEALERS":{"1":"Selected Dealers"},"SEND_CORP_NOTIFICATION":{"1":"Send Corporate Notification"},"SEND_DEALER_NOTIFICATION":{"1":"Send Dealer Notification"},"SEND_DISTRICT_NOTIFICATION":{"1":"Send Market Notification"},"SEND_REGIONAL_NOTIFICATION":{"1":"Send District Notification"},"SENT":{"1":"Sent"},"SEPTEMBER":{"1":"September"},"SEPTEMBER_SHORT":{"1":"Sep"},"SERVICE":{"1":"Service"},"SET_TO_READY":{"1":"Set To Ready"},"SHOP":{"1":"Shop"},"SHOP_AVERAGE":{"1":"Shop Average"},"SHOP_CONFIG_CONFIRM":{"1":"Shop Creation Confirmation"},"SHOP_CONFIG_CONFIRM_LINE1":{"1":"It will take a few minutes to generate the"},"SHOP_CONFIG_CONFIRM_LINE2":{"1":"requested shops"},"SHOP_CONFIG_CONFIRM_LINE3":{"1":"will be marked as Ready on the Mystery Shops screen when creation has been completed"},"SHOP_CONFIG_CONFIRM_LINE4":{"1":"Do you want to continue"},"SHOP_CONFIG_CREATION":{"1":"Shop Configuration Creation"},"SHOP_CONFIG_EXISTS":{"1":"already exists as a Shop Config name"},"SHOP_CONFIG_INSTANCE":{"1":"Shop Configuration Instance"},"SHOP_CONFIGURATIONS":{"1":"Shop Configurations"},"SHOP_DOCUMENTS":{"1":"Shop Documents"},"SHOP_FILTER":{"1":"Shop Filter"},"SHOP_NAME":{"1":"Shop Name"},"SHOP_SUCCESS_PASSED":{"1":"Dealer{X} Passed"},"SHOP_SUCCESS_RATE_HEADER":{"1":"Pass Rate"},"SHOP_SUCCESS_SHOPPED":{"1":"Dealer{X} Shopped"},"SHOP_TYPE":{"1":"Shop Type"},"SHOPS":{"1":"Shops"},"SHOPS_ONLY":{"1":"Shops Only"},"SHOWING":{"1":"Showing"},"STARTED":{"1":"Started"},"STATE":{"1":"State"},"STATUS":{"1":"Status"},"SUNDAY":{"1":"Sunday"},"SUNDAY_SHORT":{"1":"Su"},"TARGET":{"1":"Target"},"TARGET_DAY":{"1":"Day"},"TARGET_HOUR":{"1":"Hour"},"TARGET_MINUTE":{"1":"Minute"},"TARGET_SECOND":{"1":"Second"},"TEMPLATE":{"1":"Template"},"TEMPLATE_EXISTS":{"1":"template already exists. Please edit that one."},"TEMPLATE_SUBJECT":{"1":"Template Subject"},"TEMPLATE_TEXT":{"1":"Template Text"},"TEST_DRIVE":{"1":"Test Drive"},"THIS_MONTH":{"1":"This Month"},"THIS_WEEK":{"1":"This Week"},"THURSDAY":{"1":"Thursday"},"THURSDAY_SHORT":{"1":"Th"},"TIME_PERIOD":{"1":"Time Period"},"TIME_TO_REP":{"1":"Time to Speak to Rep"},"TIME_TO_REP_BENCHMARK":{"1":"Time To Rep"},"TIME_TO_SPEAK_TO_REP":{"1":"Time to Speak to Representative"},"TIMESTAMP":{"1":"Timestamp"},"TITLE":{"1":"Title"},"TO_LABEL":{"1":"To"},"TODAY":{"1":"Today"},"TOTAL":{"1":"Total"},"TOTAL_EMAIL_AUTO_SCORE":{"1":"Total Email Auto Response Score"},"TOTAL_POINTS_POSSIBLE":{"1":"Total Points Possible"},"TOTAL_SCORE":{"1":"Total Score"},"TOTAL_SCORE_PCT":{"1":"Total Score Pct"},"TOTAL_SHOP_SCORE":{"1":"Total Shop Score"},"TRADE_IN":{"1":"Trade In"},"TRANSLATION_KEY":{"1":"Translation Key"},"TRANSLATION_VALUE":{"1":"Translation Value"},"TRANSLATIONS":{"1":"Translations"},"TREND_REPORT":{"1":"Trend Report"},"TUESDAY":{"1":"Tuesday"},"TUESDAY_SHORT":{"1":"Tu"},"TYPE":{"1":"Type"},"UNCOMPLETE":{"1":"Uncomplete"},"UNCOMPLETE_SHOP_LINE1":{"1":"Are you sure you want to mark"},"UNCOMPLETE_SHOP_LINE2":{"1":"as uncomplete? This will take a few minutes."},"UNFINISH_SHOP_LINE1":{"1":"Are you sure you want to mark"},"UNFINISH_SHOP_LINE2":{"1":"as started? This will take a few minutes."},"UPLOAD":{"1":"Upload"},"UPLOAD_PHONE_NUMBERS":{"1":"Upload Phone Numbers"},"UPLOAD_TEMPLATE":{"1":"Upload Template for"},"URL":{"1":"URL"},"USER_ASSIGNMENT":{"1":"User Assignment for"},"USER_GUIDE_DESCRIPTION":{"1":"User Guide Description"},"USER_GUIDE_NAME":{"1":"User Guide Name"},"USER_GUIDES":{"1":"User Guides"},"USER_NAME":{"1":"User Name"},"USER_PERFORMANCE":{"1":"User Performance"},"USER_REFERENCE":{"1":"User Reference"},"USER_TYPE":{"1":"User Type"},"USERNAME_ERROR":{"1":"Invalid Email Address"},"USERNAME_WATERMARK":{"1":"User Name (Email address)\r\n"},"USERS":{"1":"Users"},"VAR_DISTRICT_NAME":{"1":"Market Name"},"VAR_REGION_AREA_NAME":{"1":"Regional Area Name"},"VAR_REGION_NAME":{"1":"Region Name"},"VAR_SHOP_COUNT":{"1":"Count of shops"},"VAR_SHOP_INSTANCE_NAME":{"1":"Shop Instance Name"},"VEHICLE_TYPE":{"1":"Vehicle Type"},"VIEW_EMAIL":{"1":"View Email"},"VIEW_SUBMISSION":{"1":"View Submission"},"VIN":{"1":"VIN"},"VS_PRIOR":{"1":"Vs. Prior"},"WEDNESDAY":{"1":"Wednesday"},"WEDNESDAY_SHORT":{"1":"We"},"WEST":{"1":"West"},"YEAR":{"1":"Year"},"YELLOW_20BELOW_TARGET":{"1":"Yellow = 20% or less below Target "},"YES":{"1":"Yes"},"YESTERDAY":{"1":"Yesterday"},"ZONE":{"1":"Zone"},"ZONE_BENCHMARK_HELP":{"1":"The benchmark table shows side by side comparisons of the following metrics, including the percent change from the prior shop of the same type where available."},"ZONE_CHART_HELP":{"1":"This chart shows a side by side comparison of the overall scores of each market."},"ZONE_CODE":{"1":"Zone Code"},"ZONE_CUSTOMKPI_HELP":{"1":"Attempt for Appointment is represented as a ratio. It is the number of dealers that requested to make an appointment for the customer over the number of dealers within the market that took part in this Mystery Shop."},"ZONE_DAYSTOAPPT_HELP":{"1":"Days to First Appointment is represented as the number of days until the first service appointment was offered by the service representative. It is the average of every dealer in this market that took part in this Mystery Shop. In the middle of the box is an indicator showing if the score went up or down compared to the previous shop."},"ZONE_NAME":{"1":"Zone Name"},"ZONE_OVERALL_SCORE_HELP":{"1":"Overall score is out of 100 possible points. It is the average of every dealer within the market who took part in this Mystery Shop. In the middle of the box is an indicator showing if the score went up or down compared to the previous shop of this type."},"ZONE_RTEMAIL_HELP":{"1":"Response Time Email is represented as the time it took for dealers to respond with an FQR. It is the average of every dealer within the market that took part in this Mystery Shop. In the middle of the box is an indicator showing if the score went up or down compared to the previous shop of this type."},"ZONE_RTPHONE_HELP":{"1":"Response Time Phone is represented as the time it took for dealer to respond with a phone call. It is the average of every dealer within the market that took part in this Mystery Shop. In the middle of the box is an indicator showing if the score went up or down compared to the previous shop of this type."},"ZONE_TIMETOREP_HELP":{"1":"Time to Speak to Representative is represented as the time it took for the customer to speak to a service representative. It is the average of every dealer within the market that took part in this Mystery Shop. In the middle of the box is an indicator showing if the score went up or down compared to the previous shop of this type."},"ZONES":{"1":"Zones"},"ZOOM_TO":{"1":"Zoom to"}};